Health and Active Living Guide

Registration for ActiveNet users listed as an East Gwillimbury resident open a week before users not listed as a resident. East Gwillimbury ActiveNet users need to update their account address to ensure it lists “East Gwillimbury” as the city.  

To do so, residents can log in to ActiveNet, select “Account Settings” and then select “Address Information,” updating the “City” field under this section.  

For resident registration, the city included in your address must be "East Gwillimbury.” The system will not recognize Sharon, Mount Albert, Queensville, etc. as residential addresses.

If you require assistance, please contact the Recreation team.

All refunds requests must be submitted in writing to the Recreation team. Please allow two to three weeks for all refunds to be processed. All refunds/transfers will be processed according to the date your written request is received by Recreation Services. 

Refunds can be reflected back onto the form of payment used to register or credited on the participants account for future use. The account credit will not expire and can be used by any participant within the same family. 

• Before the program starts: Full refund, minus the $20 administration fee
• After the first class (before the second class): Prorated refund, minus the $20 administration fee
• After the second class: No refund

Non-Medical Refunds

Non-medical refunds for all programs (except aquatic leadership) will only be accepted prior to the second regularly scheduled class. Any refund requests made after the second week will not be fulfilled.

Refunds Due to Medical Needs

For all program and leadership course cancellations due to medical reasons, a full refund will be issued with a medical note with the administration fee waived. Refunds will be prorated if the refund request has come in while the course has started. Refunds/transfers will be processed according to the date your written request is received by Recreation Services. 

Aquatic Leadership Refund Policy

Due to Aquatic Leadership programs requiring 100% attendance, late admissions cannot be granted. Non-medical related refund requests for all Aquatic Leadership courses will only be accepted a minimum of 7 days prior to the start of the first scheduled class. For refunds due to medical issues, please see above.

Active EG Membership Refund Policy 

Monthly Membership Cancellations (auto renewals)

All membership cancellation requests must be made in writing to leisure1@eastgwillimbury.ca a minimum of seven days prior to the next billing cycle to be eligible for cancellation. Failure to submit the request in a timely manner will result in the membership automatically renewing for an additional month, with future payments stopping the subsequent month. 

There will be no fee penalty for transferring to another program. Transfers for general programs can take place up to the second regularly scheduled class. after that, transfer requests will not be accepted. All requests for transfers must be made by email. 

If you cannot be accommodated in any of your selections, your name will be added to the waiting list for your first choice only. Program availability is only held for 48 hours before being offered to the next person on the waiting list.