Paying your Water and Sewer Bills

The Town of East Gwillimbury (EG) offers multiple options for paying your water and sewer bill. Please consider processing times when making payments close to due dates to avoid late payment charges.

Change mailing address

As the registered property owner, you can update your mailing address at any time to make sure you are receiving your water/sewer bills. Please fill out our change of address form.

Online account access to water accounts

Residents can now register to access water bills online via the Town’s online portal. This safe and secure online portal will allow residents to:

View account balances
View account transactions
View previous bills
Receive bills via email
Pay online*

* A service charge by the credit card processing company, independent of the Town, will be charged.

To set-up your account, find your 5-digit access code on your water or tax bills and click below to log in!

Online Portal

Set up your online account

To set up your account, please have your utility bill handy. You will need your account number and a 5-digit pin number located below the billing date (on your bill) to set up your account.

Screenshot of Utility Bill

Follow these steps to set up/link your online accounts:

Visit the Online Portal.
Select the “Show Me How” button located in the box below the “Login” button.
Using the drop-down menu, select the account type you’d like to add to your account.
Fill in the required information from your bill, including your account number or roll and 5-digit pin number. If you’d like to receive bills via email or through the portal, please select the appropriate option and verify your email.
Once complete, select save.
The next step will ask you to create a username and password. Type in your username and password and hit save. Please do not use your email address as your username. You will now have access to view your accounts online.

If you have questions or require assistance with setting up your account, please contact Customer Service at customerservice@eastgwillimbury.ca or call 905-478-4282.

Interest and penalty on your water and sewer bill

The Town charges a penalty of 1.25% per month on outstanding water/sewer. This penalty is charged once monthly in compliance with the Municipal Act, 2001. Please note, penalty is not charged on penalty. If you did not receive your water/sewer bill, please contact customer service. Failure to receive a water/sewer bill does not exempt the bill from being due or exempt the taxpayer from incurring late payment charges.

How to pay your water/sewer bill

Learn about the different payment options for paying your water/sewer bill.

Pre-authorized payment plan (PAP)
The Town of East Gwillimbury offers 2 PAP options for the payment of your water/sewer bills. Option #1- PAP the full billed amount is withdrawn on the bill due date, 12 times per year. Option #2- Equal Payment Plan the monthly withdrawal amount is established based on your previous bill history. A minimum of one year of billing history is required to enroll in this plan. Withdrawals will occur on the 19th of each month. To join our PAP, please fill out the pre-authorized payment form (water/sewer) and email it to our Water Billing Department. To cancel your PAP plan, or change your banking information on your existing plan, please fill out the property tax and water/sewer bill stop/change form, and email it to our Tax and Water Services Department.
Online/phone banking through your bank
You can set the Town up as a payee through your online banking and make bill payments at your convenience. Most chartered banks have the payee name listed as East Gwillimbury water or East Gwillimbury utilities. Please consider the banks processing time when making payments close to due dates to avoid late payment charges. If you have complications finding the payee, please contact your bank directly.
In person at the office/drop box or any chartered bank
Payments can be made by cash, cheque, or direct debit in person at the Civic Centre. Cheques are payable to the Town of East Gwillimbury, please include your account number on the subject line for reference. Credit card payments can be processed via the online portal only and will incur an additional fee, charged by the service provider. You also have the option to drop off a cheque payment along with your water/sewer payment stub in our secure locked drop box located at the front office entrance of the Civic Centre. 19000 Leslie St. Sharon ON L0G 1V0 You can pay your water/sewer bill in person at any chartered bank. Please consider the banks processing time when making payments close to due dates to avoid late payment charges.
By mail
You can mail in your cheque payment along with your water/sewer payment stub to: The Town of East Gwillimbury 19000 Leslie St. Sharon ON L0G 1V0 Please consider processing times when making payments close to due dates to avoid late payment charges.
Pay Online via Portal
Pay your water bills through the online portal using a credit card. Please note there is an additional fee to use this service. To pay your water bill online, please visit the Online Portal.

Pre-authorized payment plan (PAP)

The Town of East Gwillimbury offers 2 PAP options for the payment of your water/sewer bills.

Option #1- PAP the full billed amount is withdrawn on the bill due date, 12 times per year.
Option #2- Equal Payment Plan the monthly withdrawal amount is established based on your previous bill history. A minimum of one year of billing history is required to enroll in this plan. Withdrawals will occur on the 19th of each month.

To join our PAP, please fill out the pre-authorized payment form (water/sewer) and email it to our Water Billing Department.

To cancel your PAP plan, or change your banking information on your existing plan, please fill out the property tax and water/sewer bill stop/change form, and email it to our Tax and Water Services Department.

Online/phone banking through your bank

You can set the Town up as a payee through your online banking and make bill payments at your convenience. Most chartered banks have the payee name listed as East Gwillimbury water or East Gwillimbury utilities.

Please consider the banks processing time when making payments close to due dates to avoid late payment charges.

If you have complications finding the payee, please contact your bank directly.

In person at the office/drop box or any chartered bank

Payments can be made by cash, cheque, or direct debit in person at the Civic Centre. Cheques are payable to the Town of East Gwillimbury, please include your account number on the subject line for reference. Credit card payments can be processed via the online portal only and will incur an additional fee, charged by the service provider.
You also have the option to drop off a cheque payment along with your water/sewer payment stub in our secure locked drop box located at the front office entrance of the Civic Centre.

19000 Leslie St.

Sharon ON L0G 1V0

You can pay your water/sewer bill in person at any chartered bank. Please consider the banks processing time when making payments close to due dates to avoid late payment charges.

By mail

You can mail in your cheque payment along with your water/sewer payment stub to:

The Town of East Gwillimbury

19000 Leslie St.

Sharon ON L0G 1V0

Please consider processing times when making payments close to due dates to avoid late payment charges.

Pay Online via Portal

Pay your water bills through the online portal using a credit card. Please note there is an additional fee to use this service. To pay your water bill online, please visit the Online Portal.