Understanding your Water and Sewer Bills

The Town of East Gwillimbury (EG) issues monthly water and sewer bills for all residents and businesses that use Town water and sewer services. EG’s water and wastewater rates cover the maintenance, testing, and treatment of Town infrastructure, Town operations, and York Region Services. EG’s water and wastewater rates cover the costs of

York Region Services – Water supply to the Town and wastewater treatment
Town Operations – Water delivery to residents
Town Infrastructure – Maintenance of over 270 kms of Town water and wastewater pipes

Understanding your water bill

Expand the chart below to view a water bill and learn more about each section and charge:

Water and sewer bill

Understanding your water/sewer bill

Review the following information to learn how to read your water/sewer bill.

This document is available in additional formats. For further assistance, please contact customer service.

Water and Sewer bill breakdown

Utility billing: This is the bill for your water and sewer service and water usage.
Account number: This is your water/sewer account number.
Service address: This is the service address for the water/sewer services on this bill.
Billing date: This is the date your bill was calculated.
Batch number: This is an internal billing batch number used to prepare your bill.
Bill from/bill too: This is the start and end date for the billing period. The billing cycle is monthly.
Due date: This is the due date of your bill.
Name/address: This is the name and address where your utility bill is sent.
Cheque payments: This is who to make your cheque payable to and the amount of your payment.
Account balance due by: This is the amount payable on or before the due date.
Account balance due after: This is the amount payable after the due date which includes penalty. Note: penalty is applied monthly.
PIN number: This is your PIN number or access code which will be required to access the online portal service.
Last payment made: This is the date and amount of your last payment.
Balance forward: This is the balance on your account when the bill was prepared.
Sewer fixed charge: This charge is the fixed rate for the sewer service. The revenue from this charge goes towards the maintenance, repair, and eventual replacement of the network of underground pipes that remove the waste and wastewater from your home.
Water fixed charge: This charge is the fixed rate for the water service. The revenue from this charge goes towards the maintenance, repair, and eventual replacement of the network of underground pipes that brings the clean/safe water to your home.
Metered usage-Sewer : This is calculated based on your water consumption. The wastewater will travel through the infrastructure to a treatment facility where it will undergo a treatment process to be cleaned and returned to Lake Ontario.
Metered usage-Water: This portion of your bill is calculated based on how many cubic meters of water your household consumed in this billing period. This is obtained by getting a read off your water meter. One cubic meter of water equals 1000 litres.
Water meter number: This is the number on your water meter. Each water meter has a number specific to that meter.
Read date: This is the date that your water meter was read for this billing.
Current reading: This is the read obtained off your water meter (in cubic meters).
Previous meter read date: This is the previous day your meter was read.
Previous reading: This is the previous reading on your meter. (in cubic meters)
Consumption: This is the total cubic meters you used this billing cycle.
Account balance due by: This is the amount payable on or before the due date.
Account balance due after: This is the amount payable after the due date which in includes penalty.

Usage/variable charges

The usage charge on your bill is based on the amount of water used per billing period. To lower this rate, consider implementing water conservation techniques. Visit York Region’s website for tips and ideas on how you and your family can help limit water usage and conserve water.

Delivery/fixed charge

The delivery charges on your bill are a fixed rate that ensures when you turn on your taps, you receive clean and safe drinking water that is also taken away in the wastewater system once finished.

The charges also pay for:

Repair and replacement of infrastructure (pipes, pumping stations etc.)
Staff time (to conduct inspections, maintain infrastructure etc.)
Treatment of water in the wastewater system

Learn more about your drinking water quality.

2024 Water Rates

2024 Residential Rates
Service	Meter Size	Fixed Charge Per Month	Usage (variable)
Water	5/8" and 3/4" 1" 1.5" 2" 3" 4" 6" 8"	$23.00 $46.00 $84.33 $130.33 $237.67 $391.00 $774.33 $1,234.33	Less than 35m3= $2.41 m3 More than 35m3= $3.96 m3
Wastewater(sewer)	5/8" and 3/4" 1" 1.5" 2" 3" 4" 6" 8"	$23.00 $46.00 $84.33 $130.33 $237.67 $391.00 $774.33 $1,234.33	$2.32 m3

2024 Commercial/Industrial and Multi-Residential Rates
Service	Meter Size	Fixed Charge Per Month	Usage (variable)
Water	5/8" and 3/4" 1" 1.5" 2" 3" 4" 6" 8"	$23.00 $46.00 $84.33 $130.33 $237.67 $391.00 $774.33 $1,234.33	Less than 35m3= $2.41 m3 More than 35m3= $3.17 m3
Wastewater(sewer)	5/8" and 3/4" 1" 1.5" 2" 3" 4" 6" 8"	$23.00 $46.00 $84.33 $130.33 $237.67 $391.00 $774.33 $1,234.33	$2.19 m3

Paying your water bill

Water and sewer bills are billed monthly and are due on the last business day of the month. Bills are sent via regular mail or through the Online Portal. The Town offers two automatic payment withdrawal options available to pay your water bill or payment can be made:

At the Civic Centre (19000 Leslie Street, Sharon)
By mail
Through your bank
Online

Sign up for e-billing

To set-up your account, find your 5-digit access code on your water and sewer bill and visit the Online Portal.

Landlords, please note that only the current primary account holder can sign up for e-billing. If you sign up to receive bills through the Online Portal, your tenant will not receive a mailed copy of their bill. Please visit the Opening a Tenant Water Account Form for more information.

Change your mailing address

Learn how to change your mailing address for your water/sewer bill.

Seniors and low-income disabled persons deferral program

The Town offers a Seniors, Low-income Seniors, and Low-income Disabled Homeowners deferral program. This program allows qualifying homeowners to defer 50% of the monthly fixed/delivery from their water bill to their tax account. This amount acts as a lien against the property until the home is sold or a title change occurs. All deferral balances must be repaid to the Town at that time.

If you qualify, please complete the application form or print the PDF copy of the form and mail it to:

The Town of East Gwillimbury
Attention: Water Billing Department
19000 Leslie St.
Sharon ON L0G 1V0

Learn more about paying your water bill

Financial fees and charges

To view fees related to reprinting a water bill, setting up a new water account or ownership change, please visit the Fees and Charges page and select the Finance Department fees link.