Welcome to East Gwillimbury! Below is a list of links to help you find key information about the Town. Do you have questions or concerns that aren't addressed below? Use our search bar at the top of the page or email our Customer Service team.
The below information is designed for residents who are purchasing a newly built home. A copy of this guide is provided to each new home owner at occupancy by the builder. You can also view the pdf copy here. Please note, for an accessible version of the information please refer to the below information.
Moving In |
When you finally move into your new home, here’s what you can typically expect:
The Town is clear about its expectations of developers’ site maintenance. If you have any questions or concerns please contact the Town. Living in a Construction Zone All new subdivisions have nuisances pertaining to noise, traffic, dust and debris. As these can be an annoyance to homeowners, the Town requires the developer/builder to minimize them wherever possible. Documents There are several important documents you should review when buying a new home. These documents and plans will help familiarize you with your new home and neighbourhood. They may include legal jargon and it may be helpful to have your solicitor review the documents with you. Subdivision Agreement A subdivision agreement is a legal document that clearly states the developer’s obligations to the municipality for construction of roads, sewers, watermains, parks, open spaces and other services in your subdivision. Purchasers are urged to review these agreements with their solicitor, especially the warning clauses and special conditions, before signing purchase documents. Warning Clauses Warning clauses alert new homeowners to specific items related to their subdivision. These may include noise, environmental restrictions, use of public spaces, etc. Agreements of purchase and sale for new homes will include clauses to point out these items. Utility Plans Utility plans include above-ground structures associated with utilities and services such as electrical transformers, telephone pedestals, community mailboxes, and streetlights. This information should be posted in the subdivision sales office once available. For inquiries regarding community mailboxes, please contact Canada Post at 1-866-607-6301. For information about cable TV boxes, or internet, please contact a local service provider. For all other inquiries please ask your builder. Grading and Site Plans Grading plans outline the change in grade or elevation for the site. A grading plan of your specific lot is available at the sales office. These plans are helpful because your property may appear flat when in fact it could include slopes or drainage features such as:
Figure 2 |
What Will be in my Neighbourhood? |
When you buy a home in an established community you can drive around the neighbourhood and see what services and community features you will have access to. If you are buying a home in a new subdivision some of these features may not have been built yet. Here are a few things to consider when purchasing your new home:
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Questions You May Have |
When Will I Get a Tax Bill? You are responsible for taxes on both the land and building(s) you own from the date you take possession. However, assessment on a newly built home will not happen immediately. Supplementary bills can occur up to three years after the date of purchase. The process looks like:
How do I Set up my Water Bill?
Municipal drinking water is supplied by York Region and delivered to homes by the Town. The water meter on your new home should already be installed by the builder before you take ownership. Please visit www.eastgwillimbury.ca/OnlineServices to create an account where you can manage and pay your water bill online. Once you become responsible for ongoing water payments, your meter will be read at the end of each month by the Town and you will receive a bill.
Save Time, Pay Online
Residents can access their tax and water bills online via the Town’s online portal! Register to:
Visit www.eastgwillimbury.ca/OnlinePortal and use the 5-digit access code on your tax and water bills to log in.
Understanding Your Water Bill The charges on your bill include both metered and delivery charges. Metered charges are based on water usage. Delivery charges pay to maintain proper infrastructure such as water and wastewater pipes. The water and sewer bills for each area are billed monthly. Payments can be made at your bank, by cash, cheque or debit. the Town does not accept credit card payments for water bills unless payment is made through the Town’s secure Online portal. A service charge by the credit card processing company, independent of the Town, will be charged.See below for more information about the pre-authorized payment plans. For current usage and delivery rates please visit: Pre-Authorized Tax Payment Plans The Town offers two prepaid methods of paying your water bill.
Applications for both plans are available at customer service or on our website. The Importance of Streetscape There are architectural control guidelines for all new homes. These guidelines may affect the model, elevation, colour and finish that is permitted on specific lots. The Town also has guidelines for such things as light standards, bench locations, street trees, street signs and park entry features. These ensure that there is variety in the neighbourhood for an attractive streetscape. What Schools Are Nearby? Please contact the appropriate board of education for information regarding schools and busing. School locations and potential sites are determined by each school board. It is important to note that future schools identified on maps or signs in subdivisions are not guaranteed to be built.
Where Can I Buy Green Bins and Recycling Bins? As a buyer of a newly built home you will be provided with one blue bin, one green bin and one kitchen catcher from your builder upon closing. Additional bins are available for purchase at the Civic Centre. If you did not receive your bins, please contact your builder. Where Does My Water Come From? York Region provides the Town with clean, treated drinking water which is a combination of groundwater (deep aquifer wells) and surface water (Lake Ontario). The Town then assumes responsibility for the safe distribution and delivery to residents. For more information on water in EG, visit What is My Municipal Address? Municipal addresses are assigned at the time the subdivision is registered and they can’t be changed. If you do not want to live in a home with a particular number, you will need to consider this before you purchase. Remember to post your municipal number immediately upon taking possession to avoid delays for emergency vehicles reaching you. Ensuring that your address is visible from the street can save time in the event of an emergency. When Can I Move In? You can move into your new home once you have finalized your closing in accordance with your agreement of purchase and sale with the builder, and the Town issues an occupancy permit. Be aware that some work may still need to be done to your house such as flooring, countertops, faucets, caulking, exterior decks, railings, steps or grass. Once all outstanding items are complete, a final inspection will occur and a final occupancy permit will be issued. If you have concerns regarding the completion of your home, contact your builder and/or solicitor. Keep in Touch With Your Builder At the time you sign your agreement of purchase and sale, all neighbourhood design details may not be decided. Keep in touch with your builder to make sure you’re informed about any changes after you sign. Changes could include the dimensions of your lot, drainage patterns, the position of your home on the property, location of retaining walls and noise fencing, etc. Once you have taken possession of your new home, TARION (the New Home Warranty Program) provides warranty protection. Provincial law requires that every new home in Ontario is protected by a mandatory warranty provided by the builder and backed by TARION. Your builder is responsible for any deficiencies in your new home. If you have concerns, first give your builder a chance to act on these concerns. Then, if the builder fails to respond, notify TARION and request assistance. There are one and two year warranties for certain defects in work and materials and a seven year warranty for major structural defects. It is important to record all complaints in writing to both your builder and Tarion. Ensure that all communication with your builder is documented and forward copies to TARION to be placed in your file. Do not rely on verbal communication with site personnel, trades people or the builder. Construction performance guidelines are available at www.tarion.com, describing the standard to which construction that is covered by the warranty program must be completed. |
Who is Responsible? |
As a new homeowner it is important to understand who is responsible for the different services and structures in your subdivision. Developer
Homeowner
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Improving Your Property |
You should contact the Town before you begin landscaping or install fencing, sheds, decks or pools. Discuss these changes with staff to ensure that you have the permissions you require and to ensure that all Town standards and regulations are met. Driveways Refer to your agreement of purchase and sale to determine who is responsible for paving your driveway and when it may be done. Once your driveway is paved, if you wish to expand or refinish the driveway, please contact the Town to determine permitted locations and maximum widths. Approval from the Town’s Development Engineering Branch is required for any proposed expansion. Pools Every builder will have rules regarding pool installation prior to assumption and homeowners should read their agreement of purchase and sale for these details. Until the subdivision is assumed by the Town, the developer is responsible for all lot grading and drainage which may be affected by the installation of a pool. During this period, a pool permit cannot be issued without the written consent of your developer and/or builder. If the developer and builder agree to allow a pool, you will need to apply for a permit from the Town to construct the pool and you will also be required to safely secure the property with appropriate fencing and gates. If access to Town land is needed, please speak with the Town’s Development Engineering Branch about the required permit. Sheds and Decks To determine if you require a building permit, please contact the Town’s Building Branch and speak with a Permit Coordinator. Any alterations to grade must conform to the requirements of the Town and must not impact the overall drainage patterns in the area. Do not landscape, erect fencing, or construct decks or sheds that may alter the grading and/or drainage on your lot or that of a neighbouring lot without first obtaining approval from the developer (prior to assumption) or from the Town (after assumption). Detached sheds with an area of 10m2 or less do not require a building permit. However, the shed location and height must conform to the Town zoning by-law. If you don’t get the required approvals, you might be required to dismantle unpermitted sheds and decks at your own expense. Accessory Apartments The Town permits one accessory apartment in single detached and semi-detached residential units, provided certain criteria, such as sufficient parking spaces and municipal servicing, are satisfied. In addition, apartments must be located at least 50% above grade (i.e. basement apartments are prohibited). In order to understand all applicable regulations and policies, it is important to consult with the Town prior to establishing an accessory apartment. All accessory apartments must be registered and inspected by the Town. This ensures that proposed apartments meet health, safety and zoning requirements under the building code, fire code, zoning by-law and property standards by-law. Registering two-unit names also provides critical information to Emergency Services trying to locate an apartment in the event of an emergency. Street Trees The developer is responsible for the installation of street trees. The species and locations of the trees are determined by the Town. Planting takes place in the spring or fall after the sod has been laid by the builder. The spacing and location of the trees vary and not every lot will receive a municipal street tree. For street tree issues that cannot be addressed by the developer you can contact the Town’s Parks Branch. Grading, Sodding and Unfinished Exterior Work Homeowners must not alter lot grading without permission from the developer (prior to assumption), or from the Town (after assumption). If you intend on carrying out any approved landscaping or grade alteration, ensure water is not inadvertently directed toward your home’s foundation. Prior to subdivision assumption, issues of improper drainage or water ponding remain the responsibility of the developer. If you need assistance you can call the Town’s Development Engineering Branch. Sodding of your lot might not be carried out until months after construction of the home to allow the disturbed soil to settle. It may also be delayed due to seasonal planting conditions and availability of sod. Contact your builder to find out when exterior work will be finished. A professional engineer working on behalf of the developer must certify the final grading of lots to ensure it satisfies the drainage plan approved by the Town. This certification takes place after the property has been graded and sodded. New Sod The Town has a by-law which allows residents to conduct outdoor watering every other day from May 15 to September 30. Houses with odd numbers may water outdoors on odd numbered days of the month and even house numbers may only use water outdoors on even numbered days of the month. Watering is allowed from 6 to 10 a.m. and 6 to 10 p.m. on odd/even days. When you receive your new sod, there is a one-month grace period which allows you to water new sod/seed every day. The municipality and Region reserve the right to introduce a water use ban during a water shortage. This will be posted on the Town’s website and shared with residents if applicable. New Tree Plantings The Town plants new trees in the fall and spring. These trees will have mulch placed around them to protect the trees as they grow. The mulch may not be removed from the base for any reason. Residents should keep the soil moist but not saturated. No gardens or planters may be placed around the base of the tree as this can affect the ability for the tree to properly grow. These trees are under warranty with the contractor for two years, however no alterations can be made to the planting site. For more information about trees or tree plantings, visit www.eastgwillimbury.ca/trees. Fencing Developers usually install acoustic fencing and corner lot screen fencing where required for noise attenuation. Additional fencing is installed by the developer to delineate public areas such as parks, walkways, natural areas and in some instances stormwater management ponds. Fencing on individual properties is not mandatory and may be done at the discretion and cost of the property owner. The homeowner should coordinate with the builder to ensure that the grading is complete and that there are no unresolved drainage issues. A permit is not required for property fencing, although it must conform to Town by-laws. The Town’s By-law Branch can provide information on height and approved materials. The Town does not get involved in Boulevard By-Law The Town has a by-law that regulates acceptable planting/landscaping and locations that can be used on municipal boulevards. Read the By-Law. |
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